Hypervine™ Services Agreement with you “the Customer”

The Agreement is between HYPERVINE LIMITED, a company incorporated in Scotland (No. SC596608) and having its
Registered Office is at C/O Lindsays, 100 Queen Street, Glasgow, United Kingdom, G1 3DN (“Hypervine”) and you, (“the
Customer”).

If the Customer does not agree to be bound by these Terms and Conditions (“Terms and Conditions”), the Customer cannot
order or use any Subscription Services or any Professional Services. The Customer must be at least 18 years old to order
Subscription Services. The person entering into the Agreement on behalf of the Customer warrants that he/she/they has/
have the authority of the Customer to enter into the Agreement on the Customer’s behalf.
Hypervine’s issue of an Order Form to the Customer constitutes a contractual offer and the Customer’s signing/acceptance of
the Agreement and acceptance/signing of an Order Form will conclude the contract between Hypervine and the Customer
relating to the Subscription Services and Professional Services listed in the Order Form. All Order Forms will be deemed to be
subject to and include these Terms and Conditions.

The contract (“Agreement”) between the Customer and Hypervine will comprise:
1. the Order Form(s);
2. the Terms and Conditions;
3. the Privacy Policy; and
4. the SLA.
If there is any conflict between the terms of an Order Form and these Terms and Conditions, then the terms of the Order
Form will prevail.

The elements of the Agreement will have precedence as follows:
1. Order Form (s) (in reverse chronological order);
2. Terms and Conditions;
3. Privacy Policy;
4. SLA.

PART ONE – SUBSCRIPTION SERVICES.
1. Grant of Licence.
Hypervine grants to the Customer a non-exclusive, royalty based (i.e. the fees specified in the Order Form), non-sublicensable,
term licence to Use the Subscription Services for the Customer’s internal business purposes for the Subscription Term, subject
to the following conditions:
1.1. The Subscription Services are located on the Platform. Hypervine has full administrative access rights to the
Platform. Users may access the Subscription Services but have no right to administer the Platform or receive a copy
of the object code or source code to the Software.
1.2. Users must have a reasonable speed Internet connection, and Local Equipment that is compatible with the
Subscription Services, as set out in the Documentation. None of these things are Hypervine’s responsibility.
1.3. Hypervine may periodically Upgrade and Update the Services, in order to provide Users with a greater, evolving user
experience. Some of these changes shall occur automatically, while others may require the Customer to schedule
and implement the changes. The changes may also mean that Users need to upgrade their Local Equipment in order
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to make efficient use of the Subscription Services. Hypervine shall provide the Customer with reasonable
notification in advance in this case.
1.4. Hypervine has all required distribution rights to the Intellectual Property in the Software and the Documentation.
1.5. Neither party shall be under any liability to the other in respect of anything which, apart from this provision, may
constitute breach of the Agreement arising by reason of Force Majeure.
2. Conditions of Use.
The Subscription Services provided to the Customer are non-exclusive, non-transferable and are for the Customer’s internal
business use only. The Customer’s right to use the Subscription Services is subject to the following conditions:-
The Customer shall not:
2.1. subject to Clause 20.4 of the Terms and Conditions, transfer to any other person any of its rights to use the
Subscription Services;
2.2. sell, license, rent or lease the Subscription Services except as provided for in the Agreement;
2.3. make the Subscription Services available to anyone who is not a User;
2.4. create any derivative works based upon the Subscription Services or Documentation;
2.5. copy any feature, design or graphic in, or reverse engineer the Software (including without prejudice to the
foregoing generality the graphical user interface and/or menu command hierarchy);
2.6. access the Subscription Services (i) in order to build a competitive solution or to assist someone else to build a
competitive solution; or (ii) if the User is an employee or contractor of a Hypervine competitor;
2.7. use the Subscription Services in a way that violates any criminal or civil law;
2.8. load test the Subscription Services in order to test scalability; or,
2.9. exceed any usage limits listed on the applicable Order Form.
3. User Content/Security
3.1. Users provide all data for use in the Subscription Services, and Hypervine is not obliged to modify or add to User
Content except as specified in Clause 4. The Customer is solely responsible for User Content and the accuracy of
User Content.
3.2. User Content belongs to Users or their licensors, and Hypervine makes no claim to any right of ownership in User
Content except as specifically provided herein.
3.3. Hypervine shall keep User Content confidential in accordance with Clause 16 of the Terms and Conditions.
3.4. Subject to the terms of Clauses 4 and 23, Hypervine shall only be entitled to use User Content strictly as necessary
to carry out its obligations under the Agreement, and for no other purpose. However, Hypervine:
3.4.1. may observe and report back to the Customer on the Customer’s and its clients’ usage of the Subscription
Services, and make recommendations for improved usage of the Subscription Services;
3.4.2. may identify trends and publish reports on its findings from data aggregated from the User Site(s) provided
such reports do not identify the Users and otherwise anonymise the data and comply with the principles of
terms of Clause 16 (Confidentiality); and,
3.4.3. shall use reasonable endeavours to ensure that the data centre containing the User Content complies with
ISO 27001.
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3.5. Hypervine shall, in providing the Subscription Services, comply with the Privacy Legislation and in accordance with
its Privacy Policy and Clauses 21 and 22 of the Terms and Conditions. For the purposes of the Legislation (except in
the case of Data Sharing in terms of Clause 22), Hypervine will be a Data Processor and the Customer will be the
Data Controller of User Content. This clause is in addition to, and does not relieve, remove or replace, Hypervine’s
obligations or rights under the Privacy Legislation.
3.6. Sharing of login/account details is not permitted unless expressly authorised in writing by Hypervine. Users must
keep login/account details confidential and Users should not reveal their username or password to any
unauthorised third parties. Hypervine accepts no liability for any losses or damages incurred as a result of account
details being shared in breach of the terms of the Agreement. It is recommended that Users do not save login/
account details in their internet browser.
3.7. Passwords must be robust and difficult to break.
3.8. Industry Best Practice security recommendations should be implemented at all times, such as (a) maintaining a
recognised Cyber Essentials Certification IT systems such as https://www.cyberessentials.ncsc.gov.uk; (b) Always
implementing strong, robust, difficult to break passwords, that are changed on a regular basis; (c) that Users do not
save login/account details in their internet browser; and (d) implementing two factor authentication at each
endpoint.
3.9. Whereas as part of the Subscription Services, Hypervine may host email accounts or other online communications
infrastructure or subscription accounts (including the Hypervine subscription itself) for Users, Hypervine accepts no
responsibility and shall not be liable for third parties accessing such email, online communications accounts or
subscription accounts by way of breaking or hacking passwords. It is the responsibility of Users to ensure that all
email, online communications accounts and subscription accounts are properly protected with robust passwords.
The terms of Clause 4 apply to the use of any such email, online communications accounts and subscription
accounts.
4. Acceptable Usage Policy
4.1. Without prejudice to the generality of Clause 2.7, when using the Subscription Services; Users should do so in
accordance with the following rules:
4.1.1. Users must not use obscene or vulgar language;
4.1.2. User Sites may not contain any material that is unlawful or otherwise objectionable (including that which
may be in breach of rules, regulations or legislation in force in the United Kingdom or any other jurisdiction in
which the Customer’s User Site can be lawfully accessed. This does not extend to material which may be
automatically blocked in certain jurisdictions but that is lawful in the Customer’s home country);
4.1.3. User Sites may not contain any material that is intended to promote or incite violence or any other unlawful
conduct against any group, individual or animal. This includes, but is not limited to, the provision of
instructions on how to assemble weapons of any kind, bombs, grenades or other explosive devices;
4.1.4. User Sites may not infringe the Intellectual Property rights of any third party including, but not limited to,
copyright, trademarks, patents and designs;
4.1.5. User Sites may not contain any material that may contain viruses or other software or instructions that may
damage or disrupt other software, computer hardware or communications networks; and
4.1.6. User Sites may not be used for unauthorised mass-communications such as “spam” or “junk mail”.
4.2. Hypervine does not screen or pre-approve any User Site or User Content (although Users acknowledge that
Hypervine may do so if it wishes).
4.3. Hypervine may edit a User Site to comply with the provisions of sub-Clause 4.1 without prior consultation. In cases
of severe breaches of the provisions of sub-Clause 4.1, a User Site may be taken down and the relevant account may
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be suspended or terminated. The Customer will not be informed in writing of the reasons for such alterations or
take downs.
4.4. Hypervine accepts no responsibility or liability for any infringement of third-party rights by User Sites.
4.5. Hypervine will not be liable in any way or under any circumstances for any loss or damage that any User may incur
as a result of such User Sites, or Hypervine exercising its rights under the Agreement, nor for any errors or omissions
in User Sites. Use of and reliance upon User Sites is entirely at the Customer’s own risk.
4.6. The Customer acknowledges that Hypervine may retain copies of any and all communications, information, User
Content and User Sites sent to Hypervine.
4.7. Users must comply with the terms of the Privacy Legislation at all times.
4.8. Users who are the Customer’s employees and consultants and other third parties must enter into the EULA.
5. Intellectual Property
5.1. Subject to the exceptions in Clause 6 of the Terms and Conditions, all Content, that is not User Content, and the
Database and the Software and the Documentation are the property of Hypervine, or Hypervine’s Affiliates or
licensors. By continuing to use the Subscription Services the Customer acknowledges that such material is protected
by applicable United Kingdom and international Intellectual Property and other laws.
5.2. The Customer may print, reproduce, copy, distribute, store or in any other fashion re-use Content from the
Subscription Services for personal or educational purposes only unless otherwise given Hypervine’s express written
permission to do so. Specifically, the Customer agrees that it will not systematically copy Content from the
Subscription Services with a view to creating or compiling any form of comprehensive collection, compilation,
directory or database unless given Hypervine’s express written permission to do so.
5.3. In the event that new inventions, designs or processes evolve in performance of or as a result of the Agreement, the
Customer acknowledges that the same shall be the property of Hypervine unless otherwise agreed in writing by
Hypervine.
5.4. Any trade mark, trade name or logo such as “Powered by Hypervine” appearing on or in the Software is the
property of Hypervine and must not be copied, obscured or removed from the Software.
6. User Site Intellectual Property
6.1. The Intellectual Property rights subsisting in the User Content of User Sites belong to the User to which that/those
User Site(s) pertain unless it is expressly stated otherwise in the Agreement.
6.2. Where expressly indicated, certain Content available through User Sites and the Intellectual Property rights
subsisting therein belongs to third parties.
6.3. The third party Content described in this Clause 6, unless expressly stated to be so, is not covered by any permission
granted by Clause 5 of the Terms and Conditions to use Content.
6.4. For the avoidance of doubt, the Database (excluding the User Content therein) shall not be considered User
Content.
7. Third Party Intellectual Property
7.1. Unless otherwise expressly indicated, all Intellectual Property rights including, but not limited to, copyright and
trademarks, in Content belong to the manufacturers or distributors of such Content as may be applicable.
7.2. Subject to Clause 5 the Customer may not reproduce, copy, distribute, store or in any other fashion re-use Content
unless otherwise indicated on the Subscription Services or the Documentation or unless given express written
permission to do so by the relevant manufacturer or supplier.
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8. Subscription Services Warranties
8.1. Hypervine warrants that: (i) the Subscription Services will function substantially as described in the Documentation;
and (ii) Hypervine owns or otherwise has the right to provide the Subscription Services to the Customer under the
Agreement. The remedies set out in this Clause 8 are the Customer’s exclusive remedies for breach of either
warranty.
8.2. If the Subscription Services do not function substantially in accordance with the Documentation, Hypervine shall, at
its option, either (i) modify the Subscription Services to conform to the Documentation; or (ii) provide a workaround
solution that will reasonably meet the Customer’s requirements. If neither of these options are commercially
feasible, either party may terminate the relevant Order Form under the Agreement, in which case Hypervine shall
refund to the Customer all fees pre-paid to Hypervine under the relevant Order Form for unused Subscription
Services.
8.3. If the normal operation, possession or use of the Subscription Services by the Customer is found to infringe any
third party Intellectual Property right or Hypervine believes that this is likely, Hypervine shall, at its option, either (i)
obtain a license from such third party for the benefit of the Customer; (ii) modify the Subscription Services so that
they no longer infringe; or (iii) if neither of these options are commercially feasible, terminate the relevant Order
Form under the Agreement, in which case Hypervine shall refund to the Customer all fees pre-paid to Hypervine
under the relevant Order Form for unused Subscription Services.
8.4. However, Hypervine has no warranty obligations for:
8.4.1. the extent that Software has been modified by the Customer or any third party, unless the modification has
been approved in writing by Hypervine; or,
8.4.2. problems in the Subscription Services caused by any Third-Party Software or hardware, by accidental damage
or by other matters beyond Hypervine’s reasonable control.
PART TWO – PROFESSIONAL SERVICES.
9. Professional Services Warranties.
9.1. Hypervine warrants that (i) the Professional Services shall substantially conform to the applicable Order Form; and
(ii) the Professional Services shall be performed with reasonable skill and care. The remedies set out in this Clause 9
are the Customer’s exclusive remedies for breach of either warranty. If the Professional Services do not conform to
the Order Form or are not performed with reasonable skill and care, Hypervine shall re-perform the Professional
Services to the extent necessary to correct the defective performance.
9.2. Hypervine shall comply with the terms of the SLA (or as amended in an Order Form) at all times. The terms of
Clause 9.1 shall apply to the SLA.
10. The Customer’s Responsibilities.
The Customer shall provide Hypervine with all information, access, and full good faith cooperation reasonably necessary to
enable Hypervine to deliver the Professional Services and shall do anything that is identified in the Order Form as the
Customer’s responsibility. If the Customer fails to do this, Hypervine shall be relieved of its obligations to the extent that the
obligations are dependent upon the Customer’s performance.
PART THREE – GENERAL.
11. Term of Agreement.
The Agreement starts on the date that both parties sign an Order Form for the relevant services and ends when Hypervine no
longer is obliged to provide the Customer with Subscription Services or Professional Services under any Order Form.
12. Payments.
12.1. The Customer shall pay the fees listed in, and in accordance with, the relevant Order Form.
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12.2. If the Customer initially purchases Subscription Services for a term, and subsequently orders an additional product,
the purchase price for the additional product shall be pro-rated so that the added subscriptions terminate on the
same day as the initial Subscription Term (unless specified otherwise in the relevant Order Form).
12.3. The fees for the Initial Subscription Term (stated in the first Order Form) will be as specified in the first Order Form.
Hypervine reserves the right to change fees from time to time and any such changes may affect the Customer’s
recurring fees after the Initial Subscription Term. Increases in price will be reflected in the Customer’s recurring fees
for the Services.
13. Termination and Suspension.
13.1. Either party may terminate rights granted to the other under a particular Order Form at any time after expiry of the
Subscription Term and provided all outstanding fees have been paid to the party providing the services by providing
30 days’ prior written notice to the other party.
13.2. Either party may terminate the Agreement, or any rights granted under a particular Order Form with immediate
effect if:
13.2.1. the other party commits a material breach of any term of the Agreement or any Order Form which is
irremediable or (if such breach is remediable) fails to remedy that breach within a period of 30 days after
being notified in writing to do so; or
13.2.2. the other party is unable to pay its debts and/or ceases to trade and/or suffers an Insolvency Event.
13.3. Sections 2.4, 2.5, 3.3, 4, 5, 6, 7, 8, 11, 13, 14, 15, 16, 17, 18, 20, 21, 22, 23, 24 and 25 shall continue after the
Agreement ends.
13.4. If Hypervine terminates an Order Form under the Agreement because of non-payment by the Customer, all unpaid
fees for the remainder of the Subscription Term immediately fall due for payment.
13.5.Upon termination of the Agreement or any Order Form for any reason:
13.5.1. (except in the case of termination due to the Customer’s material breach of the Agreement), the Customer
will be given restricted access to the Subscription Services for a period of ten days in which to recover their
User Content. Hypervine can provide a User Content recovery service to the Customer, should they wish to
use it. Hypervine reserves the right to charge for this service; and
13.5.2. each party shall immediately pay to the other all of that party’s unpaid invoices and interest at the rate
specified in the relevant Order Form, for any services for which no invoice has been raised and any work in
progress. Each party shall invoice the other and the invoice shall be payable immediately on receipt.
13.6. Termination of the Agreement or any Order Form shall not affect any of the parties’ rights and remedies that have
accrued as at termination, including the right to claim damages (subject to the limitations contained herein) in
respect of any breach of the Agreement or any Order Form that existed at or before the date of termination.
13.7. Hypervine may retain User Content in backup media for an additional period of up to one year after the date of
termination of the Agreement, or longer if required by law, provided it makes no further use of such User Content
(except as provided for herein or as is required by law), keeps the User Content confidential in accordance with
Clause 16, and supplies the Customer with a copy of the most recent back-up of the User Content within 30 days of
the Customer’s request (at the Customer’s cost).
14.Warranty Disclaimer.
14.1. Except as expressly provided in the Agreement, the Subscription Services, Software and Professional Services are
provided with no other warranties of any kind, and Hypervine disclaims all other warranties, express or implied,
including without limitation any warranty of merchantability or fitness for a particular purpose. Hypervine does not
warrant that the use of the Subscription Services shall be uninterrupted or error-free.
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15. Limitation of Liability.
15.1.Neither party shall be liable under the Agreement for any indirect, special, incidental, punitive or consequential
damages (including without limitation damages for loss of goodwill, work stoppage, computer failure or
malfunction, lost or corrupted data, lost profits, lost business or lost opportunity), or any other similar damages
under any theory of liability (whether in contract, tort/delict, strict liability or any other theory), even if the other
party has been informed of this possibility. The Customer assumes all responsibility for the selection of the
Subscription Services, Software and Documentation necessary to achieve the Customer’s intended results, and for
the use and results of the Subscription Services or work product. Each party’s total liability for any direct loss, cost,
claim or damages of any kind related to the Agreement or the relevant Order Form shall not exceed the amount of
the fees paid or payable by the relevant party under such relevant Order Form during the period of 12 months
before the event giving rise to such loss, cost, claim or damages. However, there is no limitation on direct loss, claim
or damages arising as a result of an infringement of either party’s Intellectual Property rights by the other party, or a
breach of Clause 16 or Clauses 21 and 22 of the Agreement by the other party.
15.2. Hypervine’s liability under the Agreement (except where provided otherwise in the Agreement to a lesser extent)
shall be limited to the amount of professional indemnity insurance underwritten in the name of Hypervine which
shall be £1,000,000. This limitation shall not apply to a breach of Clauses 21 or 22.
16. Confidentiality
16.1. Each party may be given access to Confidential Information from the other party in order to perform its obligations
under the Agreement and any Order Form. A party’s Confidential Information shall not be deemed to include
information that (i) is now, or subsequently becomes, through no act or failure to act on the part of receiving party
(the “Receiver”), generally known or available; (ii) is known by the Receiver at the time of receiving such
information, as evidenced by the Receiver’s records; (iii) is subsequently provided to the Receiver by a third party, as
a matter of right and without restriction on disclosure; or (iv) is required to be disclosed by law, provided that the
party to whom the information belongs is given prior written notice of any such proposed disclosure.
16.2. Subject to clause16.4, each party shall hold the other’s Confidential Information in confidence and not make the
other’s Confidential Information available to any third party (other than to a consultant or a Sub-contractor for the
purposes of the Agreement and which consultant or Sub-contractor shall have entered into undertakings of
confidentiality in relation to the Confidential Information on terms no less onerous than those contained in this
Clause 16), or use the other’s Confidential Information for any purpose other than to carry out its obligations under
the Agreement.
16.3. Each party shall take all reasonable steps to ensure that the other’s Confidential Information to which it has access
is not disclosed or distributed by its employees or agents in violation of the terms of the Agreement.
16.4.A party may disclose Confidential Information to the extent such Confidential Information is required to be disclosed
by law, by any governmental or other regulatory authority or by a court or other authority of a competent
jurisdiction, provided that, to the extent it is legally permitted to do so, it gives the other party as much notice of
such disclosure as possible and, where notice of disclosure is not prohibited and is given in accordance with this
clause 16.4, it takes into account the reasonable requests of the other party in relation to the content of such
disclosure.
16.5. No party shall make, or permit any person to make, any public announcement concerning the Agreement without
the prior written consent of the other parties (such consent not to be unreasonably withheld or delayed), except as
required by law, any governmental or regulatory authority (including without limitation, any relevant securities
exchange), any court or other authority of competent jurisdiction.
16.6. This clause 16 shall survive termination of the Agreement or any Order Form, howsoever arising.
17. Indemnification by Hypervine.
17.1. Hypervine shall indemnify and hold harmless the Customer its clients, its Affiliates, directors and employees from
any damages finally awarded against the Customer (including, without limitation, reasonable costs and legal fees
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incurred by the Customer) arising out of any third party suit, claim or other legal action alleging that the use of the
Subscription Services or Documentation by the Customer (other than User Content – see Clauses 4 and 18) infringes
the Intellectual Property of any third party, (“Legal Action”). Hypervine shall provide reasonable assistance in the
defence of such Legal Action.
17.2.However, Hypervine shall have no indemnification obligations for any Legal Action arising out of: (i) a combination
of the Subscription Services and/or Software with software or products not supplied, or approved in writing by
Hypervine; (ii) any repair, adjustment, modification or alteration to the Subscription Services by the Customer or any
third party, unless approved in writing by Hypervine; or (iii) any refusal by the Customer to install and use a noninfringing
version of the Subscription Services offered by Hypervine under Clause 8.2(ii). Clause 8.2(ii) and this
Clause 17 state the entire liability of Hypervine with respect to any Intellectual Property infringement by the
Subscription Services or Software or Documentation.
17.3. The Customer shall give written notice to Hypervine of any Legal Action no later than 30 days after first receiving
notice of a Legal Action, and shall give copies to Hypervine of all communications, notices and/or other actions
relating to the Legal Action. The Customer shall give Hypervine the sole control of the defence of any Legal Action,
shall act in accordance with the reasonable instructions of Hypervine and shall give Hypervine such assistance as
Hypervine reasonably requests to defend or settle such claim. Hypervine shall conduct its defence at all times in a
manner that is not adverse to the Customer’s interests. The Customer may employ its own counsel to assist it with
respect to any such claim. The Customer shall bear all costs of engaging its own counsel, unless engagement of
counsel is necessary because of a conflict of interest with Hypervine or its counsel, or because Hypervine fails to
assume control of the defence. The Customer shall not settle or compromise any Legal Action without Hypervine’s
express written consent. Hypervine shall be relieved of its indemnification obligation under Clause 17 if the
Customer materially fails to comply with Clause 17.3.
18. Indemnification by the Customer
18.1. The Customer shall indemnify and hold harmless Hypervine, its Affiliates, directors, and employees from any
damages finally awarded against Hypervine (including, without limitation, reasonable costs and legal fees incurred
by Hypervine) arising out of any third party suit, claim or other legal action (including but not limited to any
governmental investigations, complaints and actions) in connection with the User Content, including, without
limitation, any action for infringement of any trademark, copyright, trade secret, right of publicity or privacy
(including defamation), patent or other proprietary right with respect to the User Content (“Legal Claim”).
18.2. Hypervine shall give written notice to the Customer of any Legal Claim no later than 30 days after first receiving
notice of a Legal Claim and shall give copies to the Customer of all communications, notices and/or other actions
relating to the Legal Claim. Hypervine shall give the Customer the sole control of the defence of any Legal Claim,
shall act in accordance with the reasonable instructions of the Customer and shall give the Customer such
assistance as the Customer reasonably requests to defend or settle such claim. The Customer shall conduct its
defence at all times in a manner which is not adverse to Hypervine’s interests. Hypervine may employ its own
counsel to assist it with respect to any such claim. Hypervine shall bear all costs of engaging its own counsel, unless
engagement of counsel is necessary because of a conflict of interest with the Customer or its counsel, or because
the Customer fails to assume control of the defence. Hypervine shall not settle or compromise any Legal Claim
without the Customer’s express written consent. The Customer shall be relieved of its indemnification obligation
under Clause 18 if Hypervine materially fails to comply with Clause 18.2.
19. Publicity.
Hypervine may list the Customer as a customer and use the Customer’s logo on Hypervine’s website, on publicly available
Customer lists, and in media releases with the Customer’s consent, such consent not to be unreasonably withheld.
20. Miscellaneous.
20.1. The Agreement represents the entire express agreement of the parties, and supersedes any prior or current
agreements or understandings, whether written or oral. If there is a conflict between the Agreement and an Order
Form, the Order Form shall prevail.
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20.2. The Agreement may not be changed or any part waived except by written agreement between the parties.
20.3. The Agreement shall be governed by the laws of Scotland. The parties consent to the exercise of exclusive
jurisdiction of the Scottish courts.
20.4.Neither party shall assign or otherwise transfer any of its rights or obligations under the Agreement without the
prior written consent of the other party.
20.5. The language of the Agreement shall be English.
20.6. The time zone of the Agreement shall be Greenwich Mean Time.
21. Data Processing.
21.1.Both parties will comply with all applicable requirements of the Privacy Legislation. This Clause 21 is in addition to,
and does not relieve, remove or replace a party’s obligations or rights under the Privacy Legislation.
21.2. The provisions of the Agreement shall apply to the processing of the Personal Data carried out for the Customer by
Hypervine, and to all Personal Data held by Hypervine in relation to all such processing whether such Personal Data
is held at the date of the Agreement or received afterwards.
21.3. The Agreement shall continue in full force and effect for so long as Hypervine is processing Personal Data on behalf
of the Customer.
21.4. Hypervine is only to process the Personal Data received from the Customer:
21.4.1. for the purposes of the Agreement and not for any other purpose;
21.4.2. to the extent and in such a manner as is necessary for those purposes; and
21.4.3. strictly in accordance with the Agreement or otherwise with the express written authorisation and
instructions of the Customer (which may be specific instructions or instructions of a general nature or as
otherwise notified by the Customer to Hypervine).
21.5. Schedule 1 sets out the scope, nature and purpose of processing by Hypervine, the duration of processing and the
types of Personal Data and categories of data subject.
21.6.All instructions given by the Customer to Hypervine shall be made in writing and shall at all times be in compliance
with the Privacy Legislation and other applicable laws. Hypervine shall act only on such written instructions from the
Customer unless Hypervine is required by law to do otherwise (as per Article 29 of the UK GDPR).
21.7. Hypervine shall promptly assist the Customer (where the Customer cannot do this itself via the Subscription
Services) in complying with a legitimate data subject request to amend, transfer, delete, or otherwise dispose of
Personal Data. Where permitted to do so by law, Hypervine may charge a reasonable fee for providing such
assistance.
21.8.Both Parties shall comply at all times with the Privacy Legislation and other applicable laws and shall not perform
their obligations under the Agreement or any other agreement or arrangement between themselves in such way as
to cause either party to breach any of its applicable obligations under the Privacy Legislation.
21.9. The Customer hereby warrants, represents, and undertakes that the Personal Data shall comply with the Privacy
Legislation in all respects including, but not limited to, its collection, holding, and processing.
21.10. Hypervine agrees to comply with any reasonable measures required by the Customer to ensure that its
obligations under the Agreement are satisfactorily performed in accordance with any and all applicable legislation
from time to time in force (including, but not limited to, the UK GDPR) and any best practice guidance issued by
the ICO.
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21.11. Hypervine shall provide all reasonable assistance (at the Customer’s cost) to the Customer in complying with its
obligations under the Privacy Legislation with respect to the security of processing, the notification of Personal
Data breaches, the conduct of data protection impact assessments, and in dealings with the ICO.
21.12. When processing the Personal Data on behalf of the Customer, Hypervine shall:
21.12.1. not process the Personal Data outside the European Economic Area (all EU member states, plus Iceland,
Liechtenstein, and Norway) (“EEA”) other than the United Kingdom (which shall be permitted) without the
prior written consent of the Customer and, where the Customer consents to such a transfer to a country
that is outside of the EEA, to comply with the obligations of Data Processors under the provisions applicable
to transfers of Personal Data to third countries set out in Chapter 5 of the UK GDPR by providing an
adequate level of protection to any Personal Data that is transferred and providing appropriate safeguards in
relation to the transfer;
21.12.2. not transfer any of the Personal Data to any third party without entering into a suitable agreement, as set
out in Clause 21.21;
21.12.3. process the Personal Data only to the extent, and in such manner, as is necessary in order to comply with its
obligations to the Customer or as may be required by law (in which case, Hypervine shall inform the
Customer of the legal requirement in question before processing the Personal Data for that purpose unless
prohibited from doing so by law);
21.12.4. implement appropriate technical and organisational measures, and take all steps necessary to protect the
Personal Data against unauthorised or unlawful processing, accidental loss, destruction, damage, alteration,
or disclosure;
21.12.5.make available to the Customer any and all such information as is reasonably required and necessary to
demonstrate Hypervine’s compliance with the Privacy Legislation; and
21.12.6. inform the Customer immediately if it is asked to do anything that infringes the UK GDPR or the Privacy
Legislation.
21.13. Hypervine shall, at the Customer’s cost, assist the Customer in complying with its obligations under the Privacy
Legislation. In particular, the following shall apply to data subject access requests, complaints, and data breaches.
21.14. Hypervine shall notify the Customer without undue delay if it receives:
21.14.1. a subject access request from a data subject; or
21.14.2. any other complaint or request relating to the processing of the Personal Data.
21.15. Hypervine shall, at the Customer’s cost, cooperate fully with the Customer and assist as required in relation to
any subject access request, complaint, or other request, including by:
21.15.1. providing the Customer with full details of the complaint or request;
21.15.2. providing the necessary information and assistance in order to comply with a subject access request;
21.15.3. providing the Customer with any Personal Data it holds in relation to a data subject (within the timescales
required by the Customer); and
21.15.4. providing the Customer with any other information requested by the Customer.
21.16. Hypervine shall notify the Customer immediately if it becomes aware of any form of Personal Data breach,
including any unauthorised or unlawful processing, loss of, damage to, or destruction of any of the Personal Data.
21.17. The Customer shall be liable for, and shall indemnify (and keep indemnified) Hypervine in respect of any and all
action, proceeding, liability, cost, claim, loss, expense (including reasonable legal fees and payments on a solicitor
and client basis), or demand suffered or incurred by, awarded against, or agreed to be paid by, Hypervine and any
Sub-Processor arising directly or in connection with:
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21.17.1. any non-compliance by the Customer with the Privacy Legislation or other applicable legislation;
21.17.2. any Personal Data processing carried out by Hypervine or Sub-Processor in accordance with instructions
given by the Customer that infringe the Privacy Legislation or other applicable legislation; or
21.17.3. any breach by the Customer of its obligations under the Agreement, except to the extent that Hypervine
or a Sub-Processor is liable under sub-Clause 21.18.
21.18. Hypervine shall be liable for, and shall indemnify (and keep indemnified) the Customer in respect of any and all
action, proceeding, liability, cost, claim, loss, expense (including reasonable legal fees and payments on a solicitor
and client basis), or demand suffered or incurred by, awarded against, or agreed to be paid by, the Customer
arising directly or in connection with Hypervine’s Personal Data processing activities that are subject to the
Agreement:
21.18.1. only to the extent that the same results from Hypervine’s or a Sub-Processor’s breach of the Agreement;
and
21.18.2. not to the extent that the same is or are contributed to by any breach of the Agreement by the Customer.
21.19. The Customer shall not be entitled to claim back from Hypervine or a Sub-Processor any sums paid in
compensation by the Customer in respect of any damage to the extent that the Customer is liable to indemnify
Hypervine or Sub-Processor under sub-Clause 21.17.
21.20. Nothing in the Agreement (and in particular, this Clause 21) shall relieve either party of, or otherwise affect, the
liability of either party to any data subject, or for any other breach of that party’s direct obligations under the
Privacy Legislation. Furthermore, Hypervine hereby acknowledges that it shall remain subject to the authority of
the ICO and shall co-operate fully therewith, as required, and that failure to comply with its obligations as a Data
Processor under the UK GDPR may render it subject to the fines, penalties, and compensation requirements set
out in the Privacy Legislation.
21.21. In the event that Hypervine appoints a Sub-Processor, Hypervine shall:
21.21.1. enter into a Sub-Processing Agreement with the Sub-Processor which shall impose upon the Sub-Processor
the same or similar obligations as are imposed upon Hypervine by the Agreement;
21.21.2. ensure that the Sub-Processor complies fully with its obligations under the Sub-Processing Agreement and
the Privacy Legislation; and
21.21.3. remain fully liable to the Customer for performance of the Sub-Processor’s obligations to the extent the Sub-
Processor fails to fulfil their data protection obligations.
21.22. Except as provided otherwise herein, Hypervine shall, at the written direction of the Customer, delete or return
Personal Data and copies thereof to the Customer on termination of the Agreement unless required by
applicable law to store the Personal Data (and for these purposes the term “delete” shall mean to put such data
beyond use).
21.23. Hypervine shall maintain complete and accurate records and information to demonstrate its compliance with this
Clause 21 and immediately inform the Customer if, in the opinion of Hypervine, its instruction infringes the DPA
or UK GDPR or applicable laws.
22. Data Sharing
22.1. In certain circumstances, Hypervine and a Customer may require to share data which includes Personal Data for
example to improve and enhance User experience and (2) to perform and/or improve the Services and (3) to obtain
relevant marketing, demographic, clinical and other appropriate information from Hypervine.
22.2. The parties shall not process the Shared Personal Data for any purpose or in any way that is incompatible with the
Stated Purposes.
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22.3. The Shared Personal Data shall be disclosed by one party to another only to the extent reasonably necessary for the
Stated Purposes.
22.4. Each party shall appoint a data protection officer and/or at least one other of its representatives as a point of
contact for all issues relating to the sharing of the Shared Personal Data and the UK GDPR (including, but not limited
to, compliance, training, and the handling of Personal Data breaches).
22.5.Both parties shall at all times during the Subscription Term comply with their obligations as Data Controllers, the
rights of data subjects, and all other applicable requirements under the UK GDPR. These Terms and Conditions are
in addition to, and do not relieve, remove, or replace either party’s obligations under the Privacy Legislation. Any
material breach of the Privacy Legislation by either party shall, if not remedied within 14 days of written notice from
the other party, give the other party grounds to terminate the Agreement with immediate effect.
22.6. The extent of the Shared Personal Data, including any applicable restrictions relating to will be agreed between the
parties and set out in writing.
22.7. Each party shall ensure that the Shared Personal Data is accurate and up-to-date prior to its disclosure to the other
party.
22.8. The parties shall use compatible technology for the processing of the Shared Personal Data in order to preserve
accuracy.
22.9.Both parties shall at all times during the Term process the Shared Personal Data fairly and lawfully.
22.10. Both parties shall ensure that they have legitimate grounds for processing the Shared Personal Data under the
Privacy Legislation.
22.11. Both parties shall ensure that they have in place all required notices and consents in order to enable the sharing
of the Shared Personal Data under the Agreement. In particular, the parties shall ensure that data subjects are
provided with clear and sufficient information about the following:
22.11.1.the purposes for which their Personal Data is to be processed;
22.11.2.the legal basis upon which it is relying for such purposes;
22.11.3. the fact that their Personal Data is to be transferred to a third party and sufficient detail about the
transfer to enable the data subject to understand the purpose of the transfer and any risks associated
therewith; and
22.11.4. in the event that their Personal Data is to be transferred outside of the United Kingdom or EEA, the fact
that such a transfer is to take place and sufficient detail about the transfer to enable the data subject to
understand the purpose of the transfer and any risks associated therewith; and
22.11.5. all other information required under Article 13 of the UK GDPR.
22.12. The parties shall assist one another in complying with their respective obligations and the rights of data subjects
under the Privacy Legislation. Such assistance shall include, but not be limited to:
22.12.1. consulting with the other party with respect to information and notices provided to data subjects relating to
the Shared Personal Data;
22.12.2. informing the other party about the receipt of data subject access requests and providing reasonable
assistance in complying with the same;
22.12.3. not disclosing or otherwise releasing any Shared Personal Data in response to a data subject access request
without prior consultation with the other party, whenever reasonably possible;
22.12.4. assisting the other party at the cost of the other party in responding to any other data subject request.
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22.13. Each party shall maintain records of all data subject requests received, the decisions made in response, and any
information provided to the data subject(s) concerned. Such records shall include copies of the request, details of
any data accessed and shared, and, if applicable, details of any further correspondence, telephone conversations,
or meetings relating to the request.
22.14. Each party shall hold and process the Shared Personal Data only for so long as is necessary for the fulfilment of
the Stated Purposes.
22.15. In the event that any statutory or similar retention periods apply to any of the Shared Personal Data, the relevant
Personal Data shall be retained by the relevant party in accordance therewith.
22.16. The parties shall delete (or otherwise dispose of) or at a party’s option anonymise the Shared Personal Data (or
the relevant part thereof) and any and all copies thereof or, on the written request of the other party, other than
in the case of anonymised data, return it to the other disclosing party, subject to any legal requirement to retain
any applicable Personal Data, in the following circumstances:
22.16.1. upon the termination or expiry of the Agreement; or
22.16.2. once the Stated Purposes have been fulfilled and it is no longer necessary to retain the Shared Personal
Data (or the relevant part thereof) in light of the Stated Purposes;
whichever is earlier.
22.17. All Shared Personal Data to be deleted or disposed of or anonymised under the Agreement shall be deleted or
disposed of using methods compliant with the Privacy Legislation.
22.18. Following the deletion and/or disposal or anonymisation of the Shared Personal Data (as applicable), the party
deleting or disposing of the data shall notify the other party of the same in writing, confirming that the Shared
Personal Data has been deleted or disposed of or anonymised using methods compliant with the Privacy
Legislation.
22.19. For the purposes of this Clause the transfer of Shared Personal Data shall refer to any sharing of the Shared
Personal Data by a party with a third party. Such sharing shall include, but not be limited to, the appointment of a
third-party Data Processor and sharing the Shared Personal Data with a third-party Data Controller.
22.20. In the event that a party wishes to appoint a third-party Data Processor, it shall remain liable to the other party
for any acts and/or omissions of the third-party processor and it shall comply with Articles 28 and 30 of the UK
GDPR.
22.21. Neither party shall transfer any of the Shared Personal Data outside of the United Kingdom or EEA unless:
22.21.1. that party complies with the provisions of Article 26 of the UK GDPR (where the third party is a joint
controller); and
22.21.2. that party ensures that the transfer is to a country that the European Commission has determined (by
means of an adequacy decision) offers an adequate level of data protection, pursuant to Article 45 of the UK
GDPR; there are appropriate safeguards in place pursuant to Article 46 of the UK GDPR; or one of the
derogations for specific situations set out in Article 49 of the UK GDPR applies.
22.22. A party shall transfer the Shared Personal Data to the other party using methods compliant with the GDPR.
22.23. Both parties shall ensure that they have in place appropriate technical and organisational measures as reviewed
and approved by the other party, to protect against the unauthorised or unlawful processing of, and against the
accidental loss or destruction of, or damage to, the Shared Personal Data, having regard to the state of
technological development and the cost of implementing any such measures.
22.24. When putting appropriate technical and organisational measures in place, both parties shall ensure a level of
security appropriate to the nature of the Shared Personal Data which is to be protected, and to the potential
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harm resulting from the unauthorised or unlawful processing of, the accidental loss or destruction of, or damage
to, the Shared Personal Data.
22.25. All technical and organisational measures put in place by both parties shall be reviewed regularly by the
respective party, updating such measures upon the agreement of the other party as appropriate throughout the
Term of the Agreement.
22.26. Both parties shall ensure that any and all of their representatives by whom the Shared Personal Data is to be
handled and processed are appropriately trained to do so in accordance with the Privacy Legislation and with the
requisite technical and organisational measures.
22.27. The parties shall further ensure that any of their respective representatives to whom the Shared Personal Data is
to be disclosed are subject to contractual obligations in relation to confidentiality and data protection that bind
those Representatives and that are same as the obligations imposed upon the parties by the Agreement.
22.28. In the event of a dispute or claim brought by a data subject or the ICO concerning the processing of Shared
Personal Data against either or both parties, the parties will inform each other about any such disputes or claims
and will cooperate with a view to settling them amicably in a timely fashion.
22.29. The parties agree to respond to any generally available non-binding mediation procedure initiated by a data
subject or by the supervisory authority. If they do participate in the proceedings, the parties may elect to do so
remotely (such as by telephone or other electronic means). The parties also agree to consider participating in any
other arbitration, mediation, or other dispute resolution proceedings developed for data protection disputes.
23. Feedback and Modifications
23.1. The Customer hereby acknowledges that upon submitting Feedback to Hypervine, the Customer automatically
grants to Hypervine a worldwide, perpetual, irrevocable, royalty free licence to use that Feedback in any way
Hypervine deems appropriate including, but not limited to:
23.1.1.The use, publication, distribution, transmission, broadcasting, licensing, sub-licensing, leasing, lending
and sale of the Feedback; and
23.1.2.The creation, use, publication, distribution, transmission, broadcasting, licensing, sub-licensing, leasing,
lending and sale of any derivative works based upon the Feedback.
23.2. Hypervine’s use of the Feedback shall not bestow any rights or interests upon the Customer whatsoever.
23.3. The Customer hereby acknowledges that any modifications made to the Software at the request or suggestion of
the Customer will belong to and be the Intellectual Property of Hypervine.
24. Change Orders.
24.1. If the Customer wishes to amend the scope of an Order Form, the parties will use all reasonable endeavours to
agree to a Change Order. Each Change Order shall detail the requested changes to the applicable task, responsibility,
duty, budget, work programme or other matter. The Change Order will become effective upon the execution of the
Change Order by both parties and will include a specified period of time (as agreed upon by the parties) within
which Hypervine will implement the changes and any increase in price.
24.2.Both parties agree to act in good faith and promptly when considering a Change Order requested by the other
party. Hypervine reserves the right to postpone effecting material changes in the scope of Professional Services until
such time as the parties agree to and execute the corresponding Change Order.
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25. Entire Agreement
The Agreement and each Order Form comprises the entire Agreement between the Parties and supersedes all previous
agreements between the Parties. The Agreement can only be altered or amended by either an Order Form or a Change Order.
PART FOUR – DEFINITIONS.
26. Glossary.
26.1. “Affiliate” means an entity which controls, is controlled by, or is under common control with, a party, and control
means the ability to vote 50% or more of the voting securities of any entity or otherwise having the ability to
influence and direct the polices and direction of an entity;
26.2. “Change Order” means a written statement signed by the parties recording any (a) change in the details of an
Order Form, or (b) change in the assumptions upon which the Order Form is based (including, but not limited to,
changes in an agreed starting date for a Subscription or Professional Services or suspension of the services by the
Customer or (c) any changes in the fees, costs and/or time lines;
26.3. “Confidential Information” means any information that is proprietary or confidential which either party directly
or indirectly discloses, or makes available, to the other, including but not limited to, the existence and terms of
the Agreement, all confidential or proprietary information relating to the business, affairs, operations, processes,
product information, know-how, technical information, designs, trade secrets or software and/or Intellectual
Property of the party disclosing such information;
26.4. “Content” means any text, graphics, images, audio, video, software, data compilations including, but not limited
to, text, graphics, logos, icons, sound clips, video clips, data compilations, page layout, underlying code and
software and any other form of information capable of being stored in a computer that appears on, is uploaded
to or forms part of the Subscription Services or the Platform; BUT excluding User Content;
26.5. “Database” means the database stored on the Platform which contains inter alia User Content;
26.6. “Data Controller”, “Data Processor”, “Personal Data” “processing” and “data subject” shall have the meanings
ascribed to them in the UK GDPR (Data Controller shall have the same meaning as “Controller” and Data
Processor shall have the same meaning as “Processor” under the UK GDPR);
26.7. “DPA” means the Data Protection Act 2018 and any modification, amendment or re-enactment thereof;
26.8. “Documentation” means user documentation provided electronically by Hypervine for use with the Subscription
Services, as periodically updated;
26.9. “EULA” means the End User Licence Agreement in the form set out in PART SEVEN of the Agreement;
26.10. “Feedback” means all comments, suggestions, requests, requirements, improvements, feedback, or other input
the Customer and Users provide regarding any products or services owned or supplied by Hypervine or its
Affiliates;
26.11. “Force Majeure”, means circumstances beyond the control of Hypervine which shall include (but shall not be
limited to) acts of God, perils of the sea or air, disease, epidemic or pandemic (whether naturally occurring or
man-made), fire, flood, drought, explosion, sabotage, accident, embargo, riot, civil commotion, including acts of
local government and parliamentary authority; inability to supply the Subscription Services and or the
Professional Services, materials, breakdown of Local Equipment and labour disputes of whatever nature and for
whatever cause arising including (but without prejudice to the generality of the foregoing) work to rule, overtime
bars, strikes and lockouts and whether between either of the parties hereto and any or all of its employees and/
or any other employer and any or all of its employees and/or between any two or more groups of employees
(and whether of either of the parties hereto or any other employer);
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26.12. “GDPR” means the General Data Protection Regulation (Regulation (EU) 2016/679);
26.13. “ICO” means the UK’s supervisory authority, the Information Commissioner’s Office;
26.14. “Industry Best Practice” means the standard of care, attention, diligence, expertise, knowledge, methods and
practice expected of a competent and experienced professional in the IT and Cyber Security profession;
26.15.“Initial Subscription Term” means the first Subscription Term specified in the first Order Form;
26.16. “Insolvency Event” means the other party (a) enters liquidation, or a winding up petition is presented against the
company; (b) has a receiver, liquidator, administrator, trustee or an individual with a similar role appointed over
any of its assets; (c) proposes to make any arrangements with its creditors or passes a resolution to place the
company into liquidation; or (d) suffers an event which, under the law of a different country, is equivalent to any
of the previously specified acts or events;
26.17. “Intellectual Property” means patents, trademarks, trade name, service mark, copyright, trade secrets, knowhow,
process, technology, development tool, ideas, concepts, design right, domain names, moral right, database
right, methodology, algorithm and invention, and any other proprietary information (whether registered,
unregistered, pending or applied for);
26.18. “Local Equipment” means the Customer or User’s own on-premise equipment including hardware and software
environment which is used in connection with the Software Services, which comprise of, but is not limited to -
server computers (whether virtual or not), Desktop PC’s, Laptops or any other portable device, storage systems
and relative hardware, firmware, operating software, operating system software, networking software, database
software, anti-virus and security software, switches, power supplies and telecommunications infrastructure,
internet connection, broadband availability and infrastructure, routers, Printers, associated peripheral devices or
accessories whether fixed or portable;
26.19. “Order Form” means a document provided by Hypervine and signed by the Customer that describes the
Subscription Services and Professional Services being purchased and/or licensed by the Customer in terms of the
Agreement and any additional conditions pertaining thereto substantially in the form comprising PART SIX of the
Agreement;
26.20.“Platform” means the hardware and software environment in which the software element of the Subscription
Services operates, which comprises one or more server computers (whether virtual or not), mirroring/
duplicating/back-up and storage systems and relative hardware operating software, virtual machine software
(where relevant), operating system software, database software, anti-virus and security software, switches,
power supplies and telecommunications infrastructure;
26.21. “Privacy Legislation” means the retained EU law version of the GDPR (the “UK GDPR”), as it forms part of the
law of England and Wales, Scotland, and Northern Ireland by virtue of section 3 of the European Union
(Withdrawal) Act 2018, the DPA, the Data Protection Directive (95/46/EC), the Regulation of Investigatory Powers
Act 2000, the Telecommunications (Lawful Business Practice) (Interception of Communications) Regulations 2000
(SI 2000/2699), the Electronic Communications Data Protection Directive (2002/58/EC), the Privacy and Electronic
Communications (EC Directive) Regulations 2003 (SI 2426/2003) and all applicable laws and regulations relating to
the processing of personal data and privacy, including where applicable the guidance and codes of practice issued
by the ICO (as amended or replaced from time to time);
26.22.“Privacy Policy” means Hypervine’s policy relating to User Content and compliance with (amongst others) the
Privacy Legislation from time to time, the current version of which is located here. https://www.hypervine.io/
legal-centre;
26.23. “Professional Services” means the training, consulting, development and other professional services identified
on an Order Form but does not include the Subscription Services;
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26.24.“Services” means the Professional Services and the Subscription Services as the case may be;
26.25. “Shared Personal Data” means the personal data and special category personal data to be shared between
Hypervine and the Customer under these Terms and Conditions;
26.26. “SLA” means a Service Level Agreement in the form set out in PART FIVE of the Agreement;
26.27. “Software” means Hypervine’s bMark© proprietary operating software and the Third-Party Software written in
object and source code residing on and used for operating the Platform and the Subscription Services as Updated
and Upgraded from time to time;
26.28. “Stated Purposes” means the purposes agreed between Hypervine and a Customer in writing in terms of which
Hypervine and a Customer will share Personal Data;
26.29. “Sub-Processor” means a sub-processor appointed by Hypervine to process the Personal Data;
26.30. “Sub-Processing Agreement” means an agreement between Hypervine and a Sub-Processor governing the
Personal Data processing carried out by the Sub-Processor, as described in Clause 21;
26.31. “Subscription Services” means the hosted Customer experience solutions identified in an Order Form, and any
modifications periodically made by Hypervine, but does not include the Professional Services;
26.32. “Subscription Term” means the period of time during which Hypervine is required to provide the Customer with
the Subscription Services as specified in the relevant Order Form;
26.33. “Third-Party Software” means software other than the Software which belongs to third parties and in relation to
which Hypervine has the right to grant sub-licenses;
26.34. “Update” means any update, update rollup, service pack, feature pack, critical update, security update, or hotfix
that is used to improve or to fix a software product;
26.35. “Upgrade” means a software package that replaces an installed version of a product with a newer version of the
same product, typically leaving existing customer data and preferences intact while replacing the existing
software with the newer version;
26.36. “User” means the Customer and any of its employees, or a person to whom the Customer has outsourced
services, that has permission to accesses the Subscription Services as a named user and is not employed by
Hypervine and acting in the course of their employment;
26.37. “User Content” means any text, graphics, images, audio, video, software, data compilations and any other form
of information capable of being stored in a computer that appears on, is uploaded to or forms part of a User Site
or the Subscription Services and has been uploaded by a User;
26.38. “User Site” means a partition/tenancy/instance on the Platform created by Hypervine for the Customer and/or
User or Users accessing the Subscription Services which shall contain User Content and shall be hosted on the
Platform;
26.39. “Working Day” means any day (1) which is neither a Saturday or a Sunday or a public holiday in any part of the
United Kingdom and (2) upon which the Bank of England is open for business.
PART FIVE – SLA
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1. Server availability Service Level Agreement (SLA)
This SLA is designed to ensure that Hypervine meets the needs of its Customers and it outlines what levels of service can be
expected.
2. Incident Resolution Targets
Hypervine shall use reasonable endeavours to provide the helpdesk support services in accordance with these Service Levels
and Response Times. These Response times refer only to the time within which Hypervine shall respond to a helpdesk
support request. Hypervine gives no guarantee as to the time any given issue may take to resolve save that it hereby
undertakes to use reasonable endeavours to resolve issues as quickly as is reasonably possible within the target resolution
times specified in the table above.
3. Support provided under the Agreement shall include:
3.1. Help Desk facilities.
3.1.1. Due to the close working relationship required during the proof of concept, Hypervine will appoint a
dedicated account manager who will be the first and primary point of contact for all communications.
3.1.2. For software issues, the Customer can email hello@hypervine.io to contact the Hypervine Help Desk which is
available during normal business hours (Contracted Hours)
3.1.3. The Customer Contact must submit sufficient material and information to enable Hypervine support staff to
duplicate the problem. A support technician will be assigned and will attempt to solve a problem
immediately, or as soon thereafter as possible. When appropriate, the support technician will give an
estimate of how long it will take to resolve. The technician will do their best to keep the Customer advised on
the progress of problem resolution.
3.1.4. The help desk includes an on-line Support facility: The Customer shall ensure the availability at its expense of
compatible Local Equipment including software, hardware, communications infrastructure and provide
adequate broadband facilities for on-line problem resolution. Hypervine will work with the Customer’s
hardware supplier where necessary to ensure that remote support facilities are setup according to
requirements.
3.1.5. The help desk is strictly not a training facility. Its objective is to troubleshoot and resolve Software
Operational Issues.
Service Line SLA KPI (%)
System Availability To be made available to Users 24/7 99
Support Hours: Hypervine will respond within defined
service levels (see below)
99
Technical Support - Second
Line
Available 9.00am – 5.00pm GMT 99
Severity Description Response Resolution
Unplanned outage impacting multiple Users 1hr <24 hrs
Outage / severe disruption to service for several Users 2hrs within 2 Working Days
Reduced functionally causing disruption to business 4hrs within 3 Working Days
Non-urgent / reduced functionality with low impact 8hrs within 5 Working Days
On Demand Professional services requests for installations etc. 8hrs Agree with Customer
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3.1.6. The help desk is not a hardware or Local Equipment IT support facility. Hypervine does not support or
warrant the Customer’s Local Equipment, or any other system or service that the Customer subscribes to. Its
sole purpose is to support the Hypervine Software only. Anything else is strictly the Customer’s responsibility.
3.1.7. Additional Service Levels: additional service levels shall be as follows:
3.1.7.1. Hypervine will maintain a help desk staffed by skilled, trained professionals.
3.1.7.2. The help desk is equipped with a purpose designed management system that allows Customer/User
calls to be logged, tracked, traced and reported.
3.1.7.3. All requests are logged and prioritised, against this priority Hypervine will respond to Customer/User
requests.
3.1.7.4. During “Contracted hours”, Hypervine will log all Customer/User calls to the Helpdesk.
3.1.7.5. “Contracted hours” are Monday to Friday- 9am to 5pm Monday to Friday GMT.
3.1.7.6. A restricted service is provided on public holidays.
3.2. Help Desk Procedures:
3.2.1. Answer the support case, received via email:
3.2.1.1.Update the Case database
3.2.1.2.Agree case priority
3.2.1.3.Give the user a case reference if necessary
3.2.2. Take action on the case:
3.2.2.1.Confirm that this is a Hypervine problem
3.2.2.2.Interrogate the Help Desk database
3.2.2.3.Use reasonable endeavours to resolve the problem reported by Customer/User
3.2.2.4.Report to Customer if problem cannot be resolved
3.2.2.5.Pass to a third party if not an Hypervine problem
3.2.2.6.Inform Customer of progress
3.2.3. Close the case:
3.2.3.1.Inform Customer of resolution
3.2.3.2.Update the Help Desk System Database
3.2.3.3.Performance Analysis / reporting
3.2.3.4.Review/Update the Help Desk Database
3.2.3.5.Review Service Level
3.2.4. Correction of critical errors or assistance to overcome problems.
3.2.5. Hypervine may, at its sole discretion, correct errors by "patch" or by version update.
3.2.6. Provision of Information on availability of new versions of Licensed Software.
3.2.7. Provision Consultancy advice (chargeable at agreed rates may apply where appropriate) on Software
development,
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3.2.8. enhancements and modifications, together with estimates for the same.
3.2.9. Provide Installations and Re-installations of Hypervine as are required and reasonable to support use of
Hypervine software.
PART SIX – ORDER FORM
The following Order Form is a template to be used and completed each time the Customer wishes to order new
Subscription or Professional Services and the terms have been agreed between the parties.
This Order Form ("Order Form") is between HYPERVINE LIMITED, a company incorporated in Scotland (No. SC596608) and
having its Registered Office is at C/O Lindsays, 100 Queen Street, Glasgow, United Kingdom, G1 3DN (“Hypervine”) and [ ],
(“the Customer”).
1. The parties hereby agree as follows:
1. This document constitutes an "Order Form" in terms of Hypervine’s Terms and Conditions which can be viewed
here https://www.hypervine.io/legal-centre (“Terms and Conditions”). This Order Form forms part of the
Agreement, and this Order Form is subject to the terms and provisions of the Agreement.
2. In this Order Form, unless specified otherwise, words and phrases shall have the same meanings as those in the
Terms and Conditions.
2. Subscription Services
2.1. [Insert description]
2.2. Number of Users:
2.3. Price per User:
2.4. Subscription Term
3. Professional Services:
3.1. Customisation/White-labelling:
3.2. Translation
3.3. New Functionality
3.4. Evaluation
3.5. Evaluation Criteria
3.6. Data/materials to be provided by Customer
3.7. Resources to be provided by Customer
4. Acceptance Testing:
4.1. Acceptance Testing Criteria
5. Programme for delivery of Professional Services:
5.1.
6. Training:
6.1.
7. Fees:
7.1. Milestone payments:
7.2. Invoicing Terms:
7.3. Currency [GBP]:
7.4. Exchange Rate:
7.5. Interest on late payment: [5% over Bank of Scotland Base Lending Rate]
Sub-contractors
Any Affiliates and Sub-contractors used in delivering either the Subscription Services or the Professional Services must be
approved by the Customer (such approval not to be unreasonably withheld) and shall be bound by all the terms and
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conditions of the Agreement and this Order Form. The use of any approved Sub-contractor or Affiliate by Hypervine will not
absolve Hypervine of its contractual obligations to the Customer under the Agreement and Hypervine shall be liable to the
Customer for the work carried out by any such Sub-contractor or Affiliate as if Hypervine had carried out such work itself. Any
Sub-contractors or consultants (other than Hypervine’s Affiliates) that will be used by Hypervine in performing the Services
are listed below:
[Specify all Sub-contractors and Affiliates to be used in delivering either the Subscription Services or the Professional Services]
Special Conditions:
[ ]
If there is any conflict or inconsistency between the terms of this Order Form and the Agreement, the terms of the Order
Form shall have precedence.
This Order Form forms part of the Agreement.
ACKNOWLEDGED, ACCEPTED AND AGREED TO:
Hypervine Limited By: [ ]. By:
-------------------------------- -------------------------------
Name: Name:
Title: Title:
Date: Date:
PART SEVEN – EULA
This agreement is between HYPERVINE LIMITED, a company incorporated in Scotland (No. SC596608) and having its
Registered Office is at C/O Lindsays, 100 Queen Street, Glasgow, United Kingdom, G1 3DN (“Hypervine”) and you (“the
User”). This is a Click to Agree Contract from within the Software if the User wishes to be bound by these Terms and
Conditions. If the User does not agree to be bound by these Terms and Conditions, the User cannot USE the Software.
The contract (“Agreement”) between the User and Hypervine will comprise:
1. these Terms and Conditions; and
2. the Privacy Policy;
PART ONE – SUBSCRIPTION SERVICES.
1. Access to the Software.
Hypervine grants to the User a non-exclusive, royalty based, non-sublicensable licence to Use the Software for the User’s
personal business use for the duration of the Agreement, subject to the following conditions: -
1.1. The Software is located on the Platform. Hypervine has full administrative access rights to the Platform. Users may
access the Software but have no right to administer the Platform or receive a copy of the object code or source code
to the Software.
2. Conditions of Use.
The rights to use the Software provided to the User are non-exclusive, non-transferable and are for the User’s personal
business use only. The User’s right to use the Software is subject to the following conditions:-
the User shall not:
2.1. Transfer to any other person any of its rights to use the Software;
2.2. Sell, license, rent or lease the Software;
2.3. Make the Software available to anyone who is not a User;
2.4. Create any derivative works based upon the Software or Documentation;
2.5. Copy any feature, design or graphic in, or reverse engineer the Software (including without prejudice to the
foregoing generality the graphical user interface and menu command hierarchy);
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2.6. Access the Software (i) in order to build a competitive solution or to assist someone else to build a competitive
solution; or (ii) if the User is an employee or contractor of a Hypervine competitor;
2.7. Use the Software in a way that violates any criminal or civil law;
2.8. Load test the Software in order to test scalability; or,
2.9. Exceed any specified usage limits listed the Documentation.
3. User Content/Security
3.1. Users provide all data for use in the Software, and Hypervine is not obliged to modify or add to User Content except
as specified in Clause 4. The User is solely responsible for User Content and the accuracy of User Content.
3.2. User Content belongs to the User or its licensors, and Hypervine makes no claim to any right of ownership in it.
3.3. Hypervine shall keep User Content confidential in accordance with Clause 10.
3.4. Subject to the terms of Clause 4, Hypervine shall only be entitled to use User Content strictly as necessary to carry
out its obligations under this Agreement, and for no other purpose. However, Hypervine:
3.4.1. may observe and report back to the User on the User’s usage of the Software, and make recommendations
for improved usage of the Software;
3.4.2. may identify trends and publish reports on its findings from data aggregated from User Sites provided such
reports do not identify the User and otherwise anonymise the data and comply with the principles of terms
of Clause 10 (Confidentiality);
3.5. The parties shall comply with the principles of the Privacy Legislation and in accordance with the Privacy Policy.
3.6. Sharing of accounts is not permitted unless expressly authorised in writing by Hypervine. Users must keep account
details confidential and Users should not reveal their username or password to any unauthorised third parties.
Hypervine accepts no liability for any losses or damages incurred as a result of account details being shared in breach
of the terms of this Agreement. It is recommended that Users do not save account details in their internet browser.
3.7. Passwords must be strong, robust, robust and difficult to break and changed on a regular basis.
3.8. Whereas as part of the Subscription Services, Hypervine may host email accounts or other online communications
infrastructure or subscription accounts (including the Hypervine subscription itself) for Users, Hypervine accepts no
responsibility and shall not be liable for third parties accessing such email, online communications accounts or
subscription accounts by way of breaking or hacking passwords. It is the responsibility of Users to ensure that all
email, online communications accounts and subscription accounts are properly protected with robust passwords.
The terms of Clause 4 apply to the use of any such email, online communications accounts and subscription
accounts.
4. Acceptable Usage Policy
4.1. Without prejudice to the generality of Clause 2.7, when using the Software; Users should do so in accordance with
the following rules:
4.1.1. Users must not use obscene or vulgar language;
4.1.2. User Sites may not contain any material that is unlawful or otherwise objectionable (including that which
may be in breach of rules, regulations or legislation in force in the United Kingdom or any other jurisdiction
in which the User’s User Site can be lawfully accessed. This does not extend to material which may be
automatically blocked in certain jurisdictions but that is lawful in the User’s home country);
4.1.3. User Sites may not contain any material that is intended to promote or incite violence or any other unlawful
conduct against any group, individual or animal. This includes, but is not limited to, the provision of
instructions on how to assemble weapons of any kind, bombs, grenades or other explosive devices;
4.1.4. User Sites may not infringe the Intellectual Property rights of any third party including, but not limited to,
copyright, trademarks, patents and designs;
4.1.5. User Sites may not contain any material that may contain viruses or other software or instructions that may
damage or disrupt other software, computer hardware or communications networks;
4.1.6. User Sites may not be used for unauthorised mass-communications such as “spam” or “junk mail”; and
4.2. Hypervine does not screen or pre-approve any User Site or User Content (although Users acknowledge that
Hypervine may do so if it wishes).
4.3. Hypervine may edit a User Site to comply with the provisions of sub-Clause 4.1 without prior consultation. In cases
of severe breaches of the provisions of sub-Clause 4.1, a User Site may be taken down and the relevant account
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may be suspended or terminated. The User will not be informed in writing of the reasons for such alterations or
take downs.
4.4. Hypervine accepts no responsibility or liability for any infringement of third-party rights by User Sites.
4.5. Hypervine will not be liable in any way or under any circumstances for any loss or damage that any User may incur
as a result of such User Sites, or Hypervine exercising its rights under this Agreement, nor for any errors or
omissions in User Sites. Use of and reliance upon User Sites is entirely at the User’s own risk.
4.6. The User acknowledges that Hypervine may retain copies of any and all communications, information, User
Content and User Sites sent to Hypervine.
5. Intellectual Property
5.1. Subject to the exceptions in Clause 6 of this Agreement, all Content, that is not User Content, and the Database and
the Software and the Documentation are the property of Hypervine, or Hypervine’s Affiliates or licensors. By
continuing to use the Software the User acknowledges that such material is protected by applicable United Kingdom
and international Intellectual Property and other laws.
5.2. The User may print, reproduce, copy, distribute, store or in any other fashion re-use Content from the Software for
personal or educational purposes only unless otherwise given Hypervine’s express written permission to do so.
Specifically, the User agrees that it will not systematically copy Content from the Software with a view to creating or
compiling any form of comprehensive collection, compilation, directory or database unless given Hypervine’s express
written permission to do so.
5.3. In the event that new inventions, designs or processes evolve in performance of or as a result of this Agreement, the
User acknowledges that the same shall be the property of Hypervine unless otherwise agreed in writing by
Hypervine.
5.4. Any trade mark, trade name or logo such as “Powered by Hypervine” appearing on or in the Software is the property
of Hypervine and must not be copied, obscured or removed from the Software.
6. User Site Intellectual Property
6.1. The Intellectual Property rights subsisting in the User Content of User Sites belong to the User to which that/those
User Site(s) pertain unless it is expressly stated otherwise.
6.2. Where expressly indicated, certain Content available through User Sites and the Intellectual Property rights
subsisting therein belongs to other parties.
6.3. The third party Content described in this Clause 6, unless expressly stated to be so, is not covered by any permission
granted by Clause 5 of these Terms and Conditions to use Content.
6.4. For the avoidance of doubt, the Database (excluding the User Content therein) shall not be considered User Content.
7. Third Party Intellectual Property
7.1. Unless otherwise expressly indicated, all Intellectual Property rights including, but not limited to, Copyright and
Trademarks, in Content belong to the manufacturers or distributors of such products as may be applicable.
7.2. Subject to Clause 5 the User may not reproduce, copy, distribute, store or in any other fashion re-use Content unless
otherwise indicated on the Software or the Documentation or unless given express written permission to do so by
the relevant manufacturer or supplier.
8. Warranty Disclaimer.
8.1. Except as expressly provided in this Agreement, the Software and Professional Services are provided with no other
warranties of any kind, and Hypervine disclaims all other warranties, express or implied, including without limitation
any warranty of merchantability or fitness for a particular purpose. Hypervine does not warrant that the use of the
Subscription Services shall be uninterrupted or error-free.
9. Limitation of Liability
9.1. Neither party shall be liable under this Agreement for any indirect, special, incidental, punitive or consequential
damages (including without limitation damages for loss of goodwill, work stoppage, computer failure or malfunction,
lost or corrupted data, lost profits, lost business or lost opportunity), or any other similar damages under any theory
of liability (whether in contract, tort/delict, strict liability or any other theory), even if the other party has been
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informed of this possibility. Each party’s total liability for any direct loss, cost, claim or damages of any kind related to
this Agreement shall not exceed the sum of £10,000. However, there is no limitation on direct loss, claim or damages
arising as a result of an infringement of either party’s Intellectual Property rights by the other party, or a breach of
the Privacy Legislation by the other party.
9.2. Hypervine’s liability under this Agreement (except where provided otherwise in this agreement to a lesser extent)
shall be limited to the amount of professional indemnity insurance underwritten in the name of Hypervine which
shall be £1,000,000. This limitation shall not apply to a breach of the Privacy Legislation.
10. Confidentiality
10.1. Each party may be given access to Confidential Information from the other party in order to perform its obligations
under this Agreement. A party’s Confidential Information shall not be deemed to include information that (i) is
now, or subsequently becomes, through no act or failure to act on the part of receiving party (the “Receiver”),
generally known or available; (ii) is known by the Receiver at the time of receiving such information, as evidenced
by the Receiver’s records; (iii) is subsequently provided to the Receiver by a third party, as a matter of right and
without restriction on disclosure; or (iv) is required to be disclosed by law, provided that the party to whom the
information belongs is given prior written notice of any such proposed disclosure.
10.2. Subject to clauses 10.4, each party shall hold the other’s Confidential Information in confidence and not make the
other’s Confidential Information available to any third party (other than to a consultant or a Sub-contractor for the
purposes of this Agreement and which consultant or Sub-contractor shall have entered into undertakings of
confidentiality in relation to the Confidential Information on terms no less onerous than those contained in this
Clause 10), or use the other’s Confidential Information for any purpose other than to carry out its obligations under
this Agreement.
10.3. Each party shall take all reasonable steps to ensure that the other’s Confidential Information to which it has access
is not disclosed or distributed by its employees or agents in violation of the terms of this Agreement.
10.4. A party may disclose Confidential Information to the extent such Confidential Information is required to be
disclosed by law, by any governmental or other regulatory authority or by a court or other authority of a competent
jurisdiction, provided that, to the extent it is legally permitted to do so, it gives the other party as much notice of
such disclosure as possible and, where notice of disclosure is not prohibited and is given in accordance with this
clause 10.4, it takes into account the reasonable requests of the other party in relation to the content of such
disclosure.
10.5. No party shall make, or permit any person to make, any public announcement concerning this Agreement without
the prior written consent of the other parties (such consent not to be unreasonably withheld or delayed), except as
required by law, any governmental or regulatory authority (including without limitation, any relevant securities
exchange), any court or other authority of competent jurisdiction.
10.6. This clause 10 shall survive termination of this Agreement, howsoever arising.
11. Indemnification by the User
11.1. The User shall indemnify and hold harmless Hypervine, its Affiliates, directors, and employees from any damages
finally awarded against Hypervine (including, without limitation, reasonable costs and legal fees incurred by
Hypervine) arising out of any third party suit, claim or other legal action (including but not limited to any
governmental investigations, complaints and actions) in connection with the User Content, including, without
limitation, any action for infringement of any trademark, copyright, trade secret, right of publicity or privacy
(including defamation), patent or other proprietary right with respect to the User Content (“Legal Claim”).
11.2. Hypervine shall give written notice to the User of any Legal Claim no later than 30 days after first receiving notice of
a Legal Claim and shall give copies to the User of all communications, notices and/or other actions relating to the
Legal Claim. Hypervine shall give the User the sole control of the defence of any Legal Claim, shall act in accordance
with the reasonable instructions of the User and shall give the User such assistance as the User reasonably
requests to defend or settle such claim. The User shall conduct its defence at all times in a manner which is not
adverse to Hypervine’s interests. Hypervine may employ its own counsel to assist it with respect to any such claim.
Hypervine shall bear all costs of engaging its own counsel, unless engagement of counsel is necessary because of a
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conflict of interest with the User or its counsel, or because the User fails to assume control of the defence.
Hypervine shall not settle or compromise any Legal Claim without the User’s express written consent.
12. Law
12.1. This Agreement shall be governed by the laws of Scotland. The parties consent to the exercise of exclusive
jurisdiction of the Courts of Scotland.
13. Feedback Feedback and Modifications
13.1. The User hereby acknowledges that upon submitting Feedback to Hypervine, the User automatically grants to
Hypervine a worldwide, perpetual, irrevocable, royalty free licence to use that Feedback in any way Hypervine
deems appropriate including, but not limited to:
13.1.1. The use, publication, distribution, transmission, broadcasting, licensing, sub-licensing, leasing, lending
and sale of the Feedback; and
13.1.2. The creation, use, publication, distribution, transmission, broadcasting, licensing, sub-licensing, leasing,
lending and sale of any derivative works based upon the Feedback.
13.2.Hypervine’s use of the Feedback shall not bestow any rights or interests upon the User whatsoever.
13.3. The User hereby acknowledges that any modifications made to the Software at the request or suggestion of the
User will belong to and be the Intellectual Property of Hypervine.
PART TWO – DEFINITIONS.
14. Glossary.
14.1. “Affiliate” means an entity which controls, is controlled by, or is under common control with, a party, and control
means the ability to vote 50% or more of the voting securities of any entity or otherwise having the ability to
influence and direct the polices and direction of an entity;
14.2. “Confidential Information” means any information that is proprietary or confidential which either party directly
or indirectly discloses, or makes available, to the other, including but not limited to, the existence and terms of
the Agreement, all confidential or proprietary information relating to the business, affairs, operations, processes,
product information, know-how, technical information, designs, trade secrets or software and/or Intellectual
Property of the party disclosing such information;
14.3. “Content” means any text, graphics, images, audio, video, software, data compilations including, but not limited
to, text, graphics, logos, icons, sound clips, video clips, data compilations, page layout, underlying code and
software and any other form of information capable of being stored in a computer that appears on, is uploaded
to or forms part of the Software or the Platform; BUT excluding User Content;
14.4. “Database” means the database stored on the Platform which contains inter alia User Content;
14.5. “DPA” means the Data Protection Act 2018 and any modification, amendment or re-enactment thereof;
14.6. “Documentation” means user documentation provided electronically by Hypervine for use with the Software, as
periodically updated;
14.7. “Feedback” means all comments, suggestions, requests, requirements, improvements, feedback, or other input
the User provides regarding any products or Services owned or supplied by Hypervine, its Affiliates and licensees;
14.8. “GDPR” means the General Data Protection Regulation (Regulation (EU) 2016/679);
14.9. “Intellectual Property” means patents, trademarks, trade name, service mark, copyright, trade secrets, knowhow,
process, technology, development tool, ideas, concepts, design right, domain names, moral right, database
right, methodology, algorithm and invention, and any other proprietary information (whether registered,
unregistered, pending or applied for);
14.10. “Platform” means the hardware and software environment in which the software element of the Software
operates, which comprises one or more server computers (whether virtual or not), mirroring/duplicating/back-up
and storage systems and relative hardware operating software, virtual machine software (where relevant),
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operating system software, database software, anti-virus and security software, switches, power supplies and
telecommunications infrastructure;
14.11. “Privacy Legislation” means the retained EU law version of the GDPR (the “UK GDPR”), as it forms part of the
law of England and Wales, Scotland, and Northern Ireland by virtue of section 3 of the European Union
(Withdrawal) Act 2018,, the DPA, the Data Protection Directive (95/46/EC), the Regulation of Investigatory Powers
Act 2000, the Telecommunications (Lawful Business Practice) (Interception of Communications) Regulations 2000
(SI 2000/2699), the Electronic Communications Data Protection Directive (2002/58/EC), the Privacy and Electronic
Communications (EC Directive) Regulations 2003 (SI 2426/2003) and all applicable laws and regulations relating to
the processing of personal data and privacy, including where applicable the guidance and codes of practice issued
by the Information Commissioner. (as amended or replaced from time to time);
14.12. “Privacy Policy” means Hypervine’s policy relating to User Content and compliance with (amongst others) the
Privacy Legislation from time to time, the current version of which is located here https://www.hypervine.io/
legal-centre;
14.13. “Software” means Hypervine’s proprietary bMark operating software and the Third Party Software written in
object and source code residing on and used for operating the Platform and the Software as Updated and
Upgraded from time to time;
14.14. “Third Party Software” means software other than the Software which belongs to third parties and in relation to
which Hypervine has the right to grant sub-licenses;
14.15. “Update” means any update, update rollup, service pack, feature pack, critical update, security update, or hotfix
that is used to improve or to fix a software product;
14.16. “Upgrade” means a software package that replaces an installed version of a product with a newer version of the
same product, typically leaving existing customer data and preferences intact while replacing the existing
software with the newer version;
14.17. “User” means the person that has permission to accesses the Software as a named user and is not employed by
Hypervine and acting in the course of their employment;
14.18. “User Content” means any text, graphics, images, audio, video, software, data compilations and any other form
of information capable of being stored in a computer that appears on, is uploaded to or forms part of a User Site
or the Software and has been uploaded by a User;
14.19. “User Site” means a partition/tenancy on the Platform created by Hypervine for a User or Users accessing the
Software which shall contain User Content and shall be hosted on the Platform;
SCHEDULE 1
Processing, Personal Data and Data Subjects
4. Processing by Hypervine
4.1. Scope –Hypervine shall process Personal Data in order to provide the Subscription Services and Professional Services,
as set out in this Agreement.
4.2. Nature: collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use,
disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction,
erasure or destruction of data;
4.3. Purpose of Processing: To provide the Services to Customers and Users;
4.4. Duration of the Processing: The Subscription Term;
4.5. Types of Personal Data:[email addresses, postal addresses and post codes, IP addresses]
4.6. Categories of Data Subject: Customers and Users;
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5. Rights and Obligations of Data Controller
5.1. The rights and obligations of the Data Controller set out in this Agreement and the Privacy Legislation.